To request a cancellation you must give the School written notice (either via letter or email) of your request. Unless you have received a written acknowledgement from us that we have received your request you cannot consider your request delivered. You may only terminate the contract in the circumstances set out below:-
Course Cancellations more than 21 days from of the start of your course
You may request a change of course dates up to 21 days of the start of the course and we will happily transfer you to another date, or course subject to availability without cost.
You may also request a refund up to 21 days of the start of the course you have booked. Please note there is an administration and handling charge for course cancellations to offset the costs incurred as follows:
1 Day Courses: £ 15.00 FEE
3 Day Courses. £ 35.00 FEE
Course Cancellations within 21 days of the startof your course
Most bookings for courses at Vic North Cookery School are made months in advance. It is therefore often hard for us to resell any places within 21 days of the start of the course date, and any cancellations within this time can result in lost revenue that affect the ability of the Cookery School to deliver quality courses.
If you cancel your booking within 21 days of the start of your course and we are unable to resell your place in the time remaining, you will forfeit any course fees and accommodation associated with your booking.
If a person that is booked on a course fails to attend for any reason, they would not be entitled to a refund or a rebooking of another course.
travel insurance is strongly recommended
We strongly recommend travel insurance for all students that will cover your costs in the event of you being unable to attend your course. Click here for details of one such insurance option.
Travel insurance will cover you for many issues that may prevent you from attending your course such as illness, sickness of an immediate relative, travel disruption etc. We will assist you with invoices and paperwork in support of your claim on your insurance
Refunds are not available on gift voucher purchases, nor can Gift Vouchers be exchanged for cash or other goods. Gift vouchers are transferable, so if you are unable to make your course, you may contact us to nominate a replacement.
cancellations made by Vic North Cookery School
The School will be entitled to cancel any course at any time subject to the repayment of any deposit and fees received in respect of the course or the part of the course which has been cancelled.
In the unlikely event of cancellation of a course by ourselves, we undertake to offer a suitable transfer to an alternative date or course, or a full refund (within 7 days) of any course fees and accommodation fees. We cannot be held liable for any third-party costs, such as travel bookings or accommodation with hotels other than our own.